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SIGNATURE INDUSTRIES LIMITED CUSTOMER SATISFACTION QUESTIONNAIRE

Signature Industries Limited is continually striving to improve the service that we provide. In order that we can focus our attention on the elements of our service that most affect you, we would be grateful if you would spend a few moments to complete the brief list of multiple choice questions below. Please leave blank any questions that are not applicable.

To complete this questionnaire, please simply click the reply button, complete the relevant sections and finally click the send button.

 
Very
Moderately
Not Very
How satisfied are you with our delivery performance
How satisfied are you with our lead times
How satisfied are you with the quality of our packaging and associated documentation
How satisfied are you with the quality of our products
How satisfied are you with the quality of our technical literature
How competitive on price are we
How satisfied are you with the value of the service we provide
How responsive are we in answering telephones
How responsive are we in returning telephone calls
How satisfied are you with the quality of our telephone technique
How easy is it to make contact when you telephone Signature Industries Limited
How satisfied are you with the overall quality of service
How responsive are we in providing quotations
How responsive are we in answering technical questions
How responsive are we in dealing with customer complaints
How responsive are we in dealing with customer returns
How satisfied are you with the service provided by our Accounts Department
Do you consider Signature Industries Limited to be a helpful organisation
       
Are there any products which you would like to see added to our product portfolio which would benefit you, the customer
       
Have you any suggestions for improvements to our products and/or service
       
Would you recommend Signature Industries Limited to others. If no, what is the most significant aspect which prevents you from doing so
       

Thank you for completing this brief questionnaire the responses to which will be analysed and used in a genuine drive towards improved customer focus.

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